https://www.shop.seyfani.gr is the online store of SEIFANI S.P.E. based in Heraklion, Crete, and Komvos Kallithea Street (BIPE Heraklion) with VAT number 096071100 and is subject to the tax authorities of Heraklion. G.E.MI number 77155027000

Generally

Before visiting or using our Company Website, please read the following Terms of Use carefully. Any access by you to the material you will find on the Company’s Website and any use thereof is subject to these Terms of Use which have been defined in accordance with the applicable Greek legislation. If you choose to visit or use our Website, it is assumed that you have read, that you have understood, and that you are in full compliance with the Terms of Use of that particular Website. The company reserves the right, in case of violation of these, to block or delete a user or member.

Information provided

The company is committed to the information it provides through this website, subject to any technical or typographical errors that may have occurred unintentionally.

Intellectual property rights

The content of this website is protected by copyright laws and is the exclusive property of the company.

Any copying, distribution, transfer, processing, resale, creation of work output, or misleading the public about the actual provider of the services provided, both the Content and the Services, as well as the products of the seyfani.gr website is prohibited. Any reproduction, reissue, loading, announcement, dissemination or transmission, or any other use of the Content in any way or medium for commercial or other purposes is permitted only with the prior written permission of seyfani.gr or any other copyright holder.

Pricing

The listed prices of all products on the Company’s Website are retail prices and include VAT. The final cost of each order will be calculated after shipping costs are added to the retail price of each product, the amount of which will be informed to our customers before submitting their order. The price charged to the customer is the one in effect at the time of the order. The Company reserves the right to modify the prices of its products, however, any such modification will not affect orders already shipped, which have been accepted by the Company. The Company provides you with the possibility, when submitting your order, to choose the type of document you wish to be issued, retail receipt, or invoice, by completing the relevant field on the Website. It is noted that the Company may withdraw and not fulfill an order, without reason, while in this case the price that may have already been collected will be returned.

Product Returns

If you need to return any of our products, we will be happy to refund or exchange them accordingly. The condition is to return it within 14 days from the date of receipt, in its original packaging, and with the presentation of the proof of purchase, without having been installed or used in any way. Our company will then refund you by depositing the corresponding amount into a bank account.

Product Warranties

All products that you will purchase from our online store are accompanied by the corresponding manufacturer’s warranty. Each product states in its description the duration of the guarantee. The warranty terms of each product are defined by the manufacturer in the warranty form accompanying the product. In case of damage to a product within its warranty period, our company must be informed immediately so that it can take the appropriate actions to solve the problem.

Shipping Products

For the shipping-receiving methods of the goods as well as for their costs, see the corresponding field of our website “Shipping Methods“

Cookies

To ensure the proper functioning of the website, we sometimes place small data files on your computer, so-called “cookies”. Most major sites do the same.

Secure Transactions

Credit and debit card transactions are done in a secure environment through Piraeus Bank.

Encryption

The seyfani.gr online store uses SSL (Secure Sockets Layer) technology. The specific SSL protocol (Secure Sockets Layer) is today the global standard on the Internet for the certification of websites. With this technology, every item you enter on our site is encrypted/coded before it goes online, thus protecting personal information in transit.

During your order and as long as you have logged in with your username and personal security code (password) in the seyfani.gr online store, the communication between your computer and our systems is encrypted using a 128-bit key.

Privacy

Upon your visit to our website seyfani.gr and for the processing of your order, you will be asked to declare some personal information concerning you (name, last name, occupation, e-mail address, product shipping address, etc.). Our online store is fully adapted to the rules of the GDPR framework.

Personal data declared with users’ consent is kept on file. The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation on the protection of personal data, as well as on the protection personal data and private life in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA). They are used exclusively by seyfani.gr and its affiliated companies for purposes supporting the transactional relationship or for statistical reasons.

Every reasonable measure to secure your data has been taken.

Your personal information is NOT disclosed to partner companies, for the purpose of supporting and promoting products.

For any question or suggestion or statement related to these matters please contact us by going to Contact.

At any time, the user reserves the right to information or to object to the further processing of his data in accordance with the current legislation on the protection of personal data.

Minors

The use of our website by persons who have not reached the age of 18 is prohibited.

Dispute Resolution

For any dispute that may arise between SEYFANI S.P.E. and users from the use of the seyfani.gr online store, an effort will be made for an amicable resolution after a relevant written request from the user. In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (Alternative Dispute Resolution) process is now provided throughout the European Union.

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Since the dispute cannot be resolved out of court, the dispute will be resolved by appeal to the competent civil courts of Heraklion, Crete.