Regardless of the method of shipping the products, the customer is obliged to check upon receipt of the products that he receives the product he ordered in perfect condition and then to sign the accompanying form of the shipment. In the event that the device has defects resulting from transport (breaks, cracks, etc.) the customer must refuse the receipt and immediately contact the company SEYFANI SPE at 2810300933.

Our company has the ability to ship goods throughout the country in the following ways:

Courier

Our company cooperates with COURIER companies for product shipments throughout Greece.
However, sending products of large volume and/or weight is not advantageous to be done by COURIER.
The cost of shipping the products is borne by the customer.

Transport company of your choice

Transport company of your choice. In case of purchase of products, their transport can be carried out with a transport company of the customer’s choice. In the event that you choose the delivery of the product by means of transport of your choice, the company will contact you at the contact information you provided when placing the order in order to arrange the more specific delivery arrangements (place, time, cost, etc.).

You bear the entire cost of shipping the products to the shipping company of your choice.

In the event that you wish to use a transport company of your choice for the transport of the products, it is required that you have previously paid the total amount of your order. Also, payment by cash on delivery is considered impossible.

If you wish to send the product to a transport company of your choice, you must notify the company. In this case, you are obliged to personally make all the arrangements with your transport company for the delivery and receipt of the product as well as for the payment of the transporter by you.

As long as the product is available, the company will transport the product from its store to the nearest carrier agency by its own means within 2-5 working days from the date you notify it of the carrier you have chosen.

Transportation by our company vehicle

For the transport of goods within the city of Heraklion and for the value of goods over €100, the cost of transport is FREE.

Pickup from the store

You can pick up our goods from our 2 stores in Heraklion, Crete. In order to serve you properly, the pickup is made ONLY after contacting us by phone to confirm availability from the orders department. There is no additional charge.

Shipping-receiving time

• The processing of orders received by SEYFANI Ltd. takes place from Monday to Friday, from 07:30 am. until 15:30. Orders placed on Sundays and holidays are processed the next business day.
• The delivery time may also be affected by the payment method chosen by the customer (e.g. the completion and appearance time of the bank transfer may vary depending on the Bank (usually 2-3 working days).
• The company cannot guarantee the timely delivery of the products to the customer when the delivery is made through the courier company or through a transport company. The deadline within which the courier company or the transport company is obliged to deliver the products is determined exclusively by the latter, depending on the delivery address. Delivery times are also subject to delays due to force majeure or fortunate events or events beyond our sphere of influence or responsibility.
• Also for the unavailable products, since our company is not the manufacturer of the products available for sale, but procures them from third parties, it is clarified that the delivery time of the products to the courier or transport company or the time required for the product to be available for collection at the company’s store selected by the buyer may vary depending on the availability of products and the commitment of suppliers in relation to delivery time. Therefore, we inform you that any delay on the part of manufacturers/importers/suppliers to make a product available to us will cause a corresponding delay in the time of delivery and shipment of the product by us.
• The company is not responsible in the event that the product is not received by you on the agreed delivery day through your own fault (either by the store or by the courier company or the transport company) or in cases of untimely delivery due to force majeure.