Return Policy
SEIFANI SPE, as the owner and manager of the e-commerce website www.seyfani.gr, below lists the terms and conditions for returning defective or non-defective products.
- Product returns due to an error in the execution of the order.
You have the right to return the products you have purchased, within 14 calendar days from the day of delivery, and request their replacement.
a) in all cases in which, with proven fault of our company, wrong products or products of poor and defective quality were sold (error in order receipt, invoicing, shipment, damaged during transport) and
b) in all cases in which there was a problem / actual defect in the product (functionality or quality within) which is covered by the product warranty, in the event that the warranty has been given by our company.
In all these cases, the customer has the option either not to accept the receipt of the product in the first place or, after having received it, to return the product, within 14 days from the day of delivery. - Returns of defective products.
In the event that the item is found to have a manufacturing defect, as long as this is confirmed by the authorized repairer who provides the guarantee of good operation, the following applies:
- The guarantee is provided for a limited period of time which is indicated in the detailed product characteristics. After the end of this period or repair, the replacement of the products is possible for an additional fee following a new agreement with the customer.
- The return of the product to be replaced should be made together with all the documents accompanying the product (e.g. VAT, Retail Account, etc.) and its complete packaging. If it is a defect found later after delivery and the packaging is not present or also if the product packaging was received by the distributors during the delivery of the item, product packaging is not required.
- The return of the products will be carried out either by personnel and means of transport of the COMPANY or by courier at the headquarters of SEFANI S.P.E. In the case of returns by courier, the customer bears the shipping costs to the COMPANY and the COMPANY bears the shipping costs of the replaced or repaired product.
- After the return of the products, the defect reported by the customer is checked and then he is contacted to inform him about the results of the check.
- As soon as the defect is established, the product is repaired or replaced, otherwise the transaction is canceled in the event that the product cannot be repaired in a reasonable time and another product of similar or better characteristics or equivalent value cannot be found by the COMPANY for replacement . In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the customer’s initial payment to the COMPANY.
- In particular, in the event of a charge via credit card, the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without any further responsibility of the COMPANY . Following this information, the COMPANY does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the “pick up from the store” option, it will be done by returning his money to him from the COMPANY’s store. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY’s accounts to the customer.
- In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.
- Returns of products, which are considered defective upon delivery:
The return of products, which are considered to be defective upon delivery, will be accepted within seven (7) calendar days of their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompany the product (e.g. VAT number, Retail Address, etc.) and its complete packaging. In these cases, the following applies:
- The product is received and checked to determine the defect reported by the CUSTOMER.
- Provided that these have been previously received and checked by the COMPANY, the item will be replaced with a similar new one if there is the agreement of the manufacturer who is also the provider of the guarantee of good operation, or in case of unavailability with another new product of the same quality and price, otherwise if the customer does not want a replacement, the original purchase money will be refunded to the customer. The refund is made in the same way as the customer’s initial payment to the COMPANY.
- In particular, in the event of a charge via credit card, the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without any further responsibility of the COMPANY . Following this information, the COMPANY does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the “pick up from the store” option, it will be done by returning his money to him from the COMPANY’s store. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY’s accounts to the customer.
- Shipping costs both for returning the products to the COMPANY and for reshipping the replaced product to the CUSTOMER are borne by the COMPANY.
- In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.
- Return of non-defective products – Customer’s right of withdrawal without reason.
The CUSTOMER has the right to withdraw from the purchase contract as defined by article 3b paragraph 1 in conjunction with article 3 paragraph 2 paragraph b of Law 2251/1994 on consumer protection.
The consumer has the right to withdraw, with a period of 14 days for the return of the products, which starts from the moment he communicates to the supplier his desire to withdraw (in the case of such a contract), or from the delivery (in the case of products) and especially when there are many products in the same order from the delivery of the last one, while when there is an obligation to deliver products at regular intervals from the delivery of the first one. Withdrawal is subject to the following conditions:
- This withdrawal is without justification and without any charge and if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all its accessories, the forms that accompany it and its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount incurred by the company for sending the item to him and the shipping costs for the return of the item.
- The declaration of withdrawal is made in writing or electronically and the COMPANY is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
- Following the declaration of withdrawal, the COMPANY is obliged to return the price received within 14 days of receipt of the products at most.
- Delivery shipping charges are non-refundable.
- refund to the customer, will be done by the same means by which the initial collection was made. Specifically, in the case of debiting via credit card as follows: in the event that the price has been paid to the COMPANY by the Bank before the withdrawal and return of the item, the COMPANY will be obliged to inform the Bank of the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract established with the customer. Following this information, the company does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the “pick up from the store” option, it will be done by returning his money to him from the store where he picked up the product. In case of payment by bank transfer, the refund will also be made by bank transfer to the same account of the customer.
- The customer is responsible for indemnifying the company if he made use other than that which is necessary to establish the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The ascertainment of the nature, characteristics and function of the goods should be done on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in operation the good. The company is willing to inform the customer of any question regarding the nature and operation of the products by providing additional information material by electronic or other means. In case of opening the packaging or putting the products into operation, their value is automatically reduced as the product is classified as used and the customer must compensate the company for the reduction in the value of the product. The reduction in value from opening the package and subsequently from the product being classified as used is considered on a case-by-case basis and determined by the company and is usually around 50%.
- In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.
